Terri Garcia is Senior Director at the DHR Health Institute for Leadership Development. She has been a member of the DHR Health family since 2004 and brings more than 25-years’ experience in healthcare.
Terri started her career working for South Texas Health System and was the first Service Excellence Facilitator at McAllen Medical Center. Upon her move to DHR, she led the launch of the DHR Guest Relations Department and was instrumental in the development of the DHR Health CARES Values that the organization operates by to this day. In her capacity, she was also the first to manage the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) hospital survey and reporting, which captures DHR’s former hospital patients’ perspectives of hospital care and experience.
Terri studied under the tutorship of Jim Collins, who is the nationally recognized author of the book, “Good to Great,” which coaches organizational leaders to elevate a company from good work to great.
In her current position, Terri leads the teachings of a culture of servant leadership in the newly created Institute for Leadership Development. The institute is designed to meet the development and training needs of people. The purpose of this work is to create a clear path forward – by designing, creating and fulfilling specific goals that are unique to DHR Health – all with the core tenet: For You, For Life.
Terri has facilitated more than 1,000 professional development and employee trainings. Her strengths include corporate training, patient experience, consumer engagement and loyalty, service recovery, employee development and process standardization.
Terri is an alumni of Pan American University and attended South Texas College and San Antonio College.
Terri may be contacted at the Institute for Leadership Development at (956) 362-7176 or at
Elva Valle is a Project Coordinator at the DHR Health Institute for Leadership Development. Prior to that, she had been working with DHR Health’s Recruitment Team as a Recruitment Coordinator, then shortly after getting promoted to Recruiter for clinical service lines within the organization.
In her current position, Elva will be overseeing the Healthcare Interns at DHR by supporting their growth as young professionals and guiding them to elevate their knowledge, learning abilities, and their overall experience with DHR Health. In addition to the Healthcare Interns, Elva will also be in collaboration with the Leadership Development Team to execute a successfully designed development training for our executive leaders. This designed training will be the path to create a culture of servant leadership at DHR Health.
Elva is an alumni of Texas State University with a Bachelor’s Degree in Communication Studies and minor in Business Administration.
Elva may be contacted at the Institute for Leadership Development at 956-362-2362 or at [email protected].
Lorena Contreras is the program manager for the DHR Health Institute for Leadership Development. She earned a B.S in Biology with a teaching certification in Life Science from the University of Texas Rio Grande Valley. Prior to joining DHR Health, Lorena taught Biology and Anatomy & Physiology at Donna ISD and McAllen ISD.
In her current position, Lorena will be supporting the development of the Institute’s strategy with areas of focus that enables the team to develop and implement training solutions. Through strategic collaboration with executive leaders, the Institute for Leadership Development will promote a servant leadership culture at DHR Health.
Lorena may be contacted at the Institute for Leadership Development at (956) 362-3782 or at [email protected].