DHR Health Institute for Leadership Development organized a Lunch and Learn on March 30th on the Art of Effective Communication. In this interactive session the participants discussed the value of verbal and non-verbal communication, and the role of both the speaker and the listener was emphasized. Numerous vignettes that addressed the real-world challenges in communication between peer-to-peer, provider-to-patient, and staff-to-direct-report were shared with participants.
Attendees also discussed the importance of understanding the nuances associated with effective communication between various generations in the workforce. The session ended with an immersion exercise that underscored the significance of “lost meaning” in the exchange of information between peers.